Terms and Conditions

General conditions of sale

Between the Company L'AMBRE DORÉ , registered in the Trade and Companies Register of LYON under SIRET number 75310811700015 , duly authorized for the purposes hereof.

The company can be contacted by email by clicking on the contact form accessible via the home page of the site. Hereinafter the “Seller” or the “Company”.

On the one hand, And the natural or legal person purchasing products or services from the company, Hereinafter, "the Buyer", or "the Customer" On the other hand, It has been set out and agreed as follows:

PREAMBLE

The Seller is of cosmetic products exclusively intended for consumers, marketed through its website lambredore.com. The list and description of the goods and services offered by the company can be consulted on the aforementioned site.

Article 1: Purpose and general provisions

These General Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of Products offered by the Seller.

These General Conditions of Sale (GCS) apply to all sales of Products made through the Company's websites which are an integral part of the Contract between the Buyer and the Seller.

The Seller reserves the right to modify these terms at any time by publishing a new version on its website. The applicable T&Cs are those in effect on the date of payment (or the first payment in the event of multiple payments) of the order. These T&Cs can be viewed on the Company's website at the following address: https://lambredore.com/pages/cgv .

The Company also ensures that their acceptance is clear and without reservation by setting up a checkbox and a validation click. The Customer declares to have read all of these General Conditions of Sale, and where applicable the Special Conditions of Sale related to a product or service, and to accept them without restriction or reservation.

The Customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Customer declares that he is able to legally contract under French law or validly represent the natural or legal person for whom he is committing. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

Article 2: Price

The prices of the products sold through the websites are indicated in Euros including all taxes and are precisely determined on the Product description pages. They are also indicated in Euros including all taxes (VAT + other possible taxes) on the product order page, and excluding specific shipping costs.

For all products shipped outside the European Union and/or DOM-TOM, the price is automatically calculated including tax on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These duties and sums are not the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.).

The Seller therefore invites the buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future. The telecommunications costs necessary for accessing the Company's websites are the responsibility of the Customer. Where applicable, also the delivery costs.

Article 3: Conclusion of the online contract

The Customer must follow a series of steps specific to each Product offered by the Seller in order to complete their order. However, the steps described below are systematic: ➢ Information on the essential characteristics of the Product; ➢ Choice of the Product, if applicable its options and indication of the Customer's essential data (identification, address, etc.); ➢ Acceptance of these General Terms and Conditions of Sale. ➢ Verification of the elements of the order and, if necessary, correction of errors. ➢ Follow the instructions for payment, and payment of the products. ➢ Delivery of the products. The Customer will then receive confirmation by email of the payment of the order, as well as an acknowledgment of receipt of the order confirming it. They will receive a .pdf copy of these general terms and conditions of sale. For products delivered, this delivery will be made to the address indicated by the Customer. For the purposes of proper execution of the order, and in accordance with Article 1316-1 of the Civil Code, the Customer undertakes to provide their true identification details. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

Article 4: Products and services

The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company's websites. The customer certifies having received a breakdown of the delivery costs as well as the terms of payment, delivery and execution of the contract.

The Seller undertakes to honor the Customer's order within the limit of available Product stocks only. Failing this, the Seller informs the Customer. This contractual information is presented in detail and in French. In accordance with French law, it is the subject of a summary and confirmation when the order is validated. The parties agree that the illustrations or photos of the products offered for sale have no contractual value .

The validity period of the offer of Products and their prices is specified on the Company's websites, as well as the minimum duration of the contracts offered when these relate to a continuous or periodic supply of products or services. Unless special conditions apply, the rights granted hereunder are granted only to the natural person who signed the order (or the person holding the email address provided).

In accordance with the legal provisions regarding conformity and hidden defects, the Seller will refund or exchange defective products or those that do not correspond to the order. Reimbursement can be requested in the following manner: Please contact us via the contact form in the contact section at the bottom of the page.

Article 5: Retention of title clause

The products remain the property of the Company until full payment of the price.

Article 6: Delivery terms

The products are delivered to the delivery address that was indicated when ordering and the time indicated. This time does not take into account the order preparation time . In the event of a delay in delivery, the Customer has the option of terminating the contract under the terms and conditions defined in Article L 138-2 of the Consumer Code. The Seller will then reimburse the product and the "outbound" costs under the conditions of Article L 138-3 of the Consumer Code.

The Seller provides a telephone contact point (cost of a local call from a landline) indicated in the order confirmation email in order to ensure the tracking of the order. The Seller reminds that at the time the Customer takes physical possession of the products, the risks of loss or damage to the products are transferred to him.

It is the Customer's responsibility to notify the carrier of any reservations regarding the product delivered.

Article 6-2: Delivery times

Colissimo delivery time: 48 to 72 hours - working days

Mondial Relay delivery time: 4 to 5 working days

Delinvengo easy World - 6 to 12 working days

Delinvengo easy Europe - 2 to 5 working days

Letter: 24 to 48 hours - working days

Article 7: Availability and presentation

Orders will be processed within the limits of our available stocks or subject to the stocks available from our suppliers. In the event of unavailability of an item for a period exceeding 100 working days, you will be immediately notified of the expected delivery times and the order for this item may be cancelled upon simple request. The Customer may then request a credit for the amount of the item or its reimbursement.

Article 8: Payment

Payment is due immediately upon ordering, including for pre-ordered products. The Customer may pay by credit card or bank check. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by card

banking is carried out by our payment service provider. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network . Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating his banking information during the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is indeed the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the Sale is immediately resolved by operation of law and the order canceled.

Article 9: Withdrawal period

In accordance with Article L. 121-20 of the Consumer Code, "the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to provide reasons or pay penalties, with the exception, where applicable, of return costs". "The period mentioned in the preceding paragraph runs from the receipt for the goods or the acceptance of the offer for the provision of services".

The right of withdrawal may be exercised by contacting the Company in the following manner: Please contact us via the contact form in the contact section at the bottom of the page . We inform Customers that in accordance with Article L. 121-20-2 of the Consumer Code, this right of withdrawal cannot be exercised for:

- Food products which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection are excluded from the right of withdrawal .

- Products with personalization (text or choice of colors) are excluded from the right of withdrawal.

- Products containing sugared almonds, honey or chocolates are excluded from the right of withdrawal.

- Products requiring urgent production (deadline of less than 3 weeks) are excluded from the right of withdrawal.

In the event of exercising the right of withdrawal within the aforementioned period, only the price of the product(s) purchased and the shipping costs will be refunded, the return costs remain the responsibility of the Customer. Product returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be resold as new; they must, if possible, be accompanied by a copy of the proof of purchase. In accordance with legal provisions, you will find the standard form by email by contacting our company.

Refund procedure: Please contact us via the contact form located at the bottom of the page, contact section.

Article 10: Guarantees

In accordance with the law, the Seller assumes two guarantees: of conformity and relating to hidden defects in the products. The Seller reimburses the buyer in the form of a credit note valid for 6 months or exchanges products that are apparently defective or do not correspond to the order placed. The refund request must be made as follows: Please contact us via the contact form located at the bottom of the page, contact section.

The Seller reminds the consumer that: - has a period of 48 hours from the delivery of the goods to take action with the Seller - that he can choose between the replacement and the repair of the goods subject to the conditions provided for by art. apparently defective or not corresponding - that he is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following the delivery of the goods. - that, except for second-hand goods, this period will be extended to 24 months from March 18, 2016 - that the consumer can also assert the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code and, in this case, he can choose between the resolution of the sale or a reduction in the sale price (provisions of articles 1644 of the Civil Code).

Article 11: Complaints

If applicable, the Buyer may submit any complaint by contacting the company using the following contact details: Please contact us using the contact form in the contact section at the bottom of the page.

Article 12: Intellectual property rights

The brands, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these T&Cs. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

Article 13: Force majeure

The performance of the seller's obligations hereunder shall be suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its performance. The seller shall notify the customer of the occurrence of such an event as soon as possible.

Article 14: Nullity and modification of the contract

If one of the provisions of this contract were to be cancelled, this nullity would not entail the nullity of the other provisions which will remain in force between the parties. Any contractual modification is only valid after a written agreement signed by the parties.

Article 15: Protection of personal data

In accordance with the Data Protection Act of 6 January 1978, you have the right to query, access, modify, oppose and rectify your personal data. By adhering to these general terms and conditions of sale, you consent

• that we collect and use this data for the performance of this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. To do this, simply click on the link at the end of our emails or contact the data controller (the Company) by registered letter. We monitor traffic on all of our sites. To do this, we use tools such as Google Analytics and other statistics tools.

Article 16: Applicable law

All clauses appearing in these general conditions of sale, as well as all purchase and sale transactions referred to therein, will be subject to French law.

Our general conditions of sale were drawn up on the site https://www.donneespersonnelles.fr/